WWayden
Voice Agent

Every call answered. 24/7.

Never miss a call again. The Voice Agent answers every inbound call around the clock — identifying callers, handling routine requests, capturing leads, and escalating to your team only when judgment is required.

94% auto-resolve rate
1,847 calls handled

Hear It Live

Real AI call — COI request handled in 64 seconds

Mike Davis from Davis Plumbing calls to request a certificate of insurance. The Voice Agent identifies the caller, collects requirements, generates an ACORD 25, and emails it — all without human intervention.

Transcript

AI

Good morning, thank you for calling Anderson Insurance Agency. This is your AI assistant, and this call may be recorded for quality purposes. How can I help you today?

Client

Hey, I need a certificate of insurance sent over to a general contractor we're starting a job with.

AI

Absolutely, I can help with that. I have you as Mike Davis with Davis Plumbing. Is that correct?

Client

Yeah, that's me.

AI

Great, Mike. For the certificate, I'll need the name and address of the certificate holder.

Client

It's Whitfield Construction, 4200 South Lamar, Austin, Texas 78704.

Full transcript continues — COI generated and emailed in 64 seconds total.Try the full demo →

Capabilities

What Voice Agent does

Answers every call — nights, weekends, holidays — with zero missed calls
Identifies callers via phone number against AMS (24h cache TTL)
Classifies 7 intent types: COI, policy lookup, lead, claim, billing, FAQ, transfer
Issues COIs in 30 seconds — generates ACORD 25 and emails instantly
Performs policy lookups from AMS for expiry dates, coverage, and limits
Qualifies and scores new leads as HOT/WARM/COOL/COLD
Accepts FNOL intake and routes to carrier claims line immediately
Escalates to your team with full context packet when judgment is needed
Logs every call summary to your AMS automatically
Detects cross-sell opportunities ('I just bought a new truck')

The Difference

Before Wayden vs. After

Before
Missed calls15–20% after hours
Average handle time8–15 min
COI turnaround2–4 hours
Lead capture rate~60%
After-hours coverageNone
After Wayden
Missed calls0 (24/7)
Average handle time3–6 min
COI turnaround30 seconds
Lead capture rate100%
After-hours coverageFull

Performance

Key metrics

1,847
Calls handled
last 30 days
94%
Resolve rate
no human needed
1m 41s
Avg call time
vs 8–15 min human
100%
After-hours leads
captured

See how it works for your agency

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