URGENT: Amy Nguyen from Sunset Auto Repair reported a customer vehicle fire in the shop. Potential GL and property claim. Immediately escalated to claims team and provided Hartford claims line (800) 327-3636.
How did this call go?
Thank you for calling Anderson Insurance Agency. How can I help you?
Hi, this is Amy Nguyen at Sunset Auto Repair. We had an accident in our lot this morning. A customer's car was damaged while our mechanic was moving it.
I'm very sorry to hear about the accident, Amy. Is everyone okay?
Yeah, nobody was hurt. Just property damage.
That's a relief. I need to get you connected with a claims specialist right away. Before I transfer you, can you give me a quick summary of what happened — just the basics?
Sure. Our mechanic was moving a customer's Toyota from the bay to the parking lot around nine this morning, and he hit a post. The front bumper and headlight are damaged.
Thank you. I'm flagging this as an urgent claim and transferring you now to Linda, our commercial claims specialist. Please stay on the line.
Okay, thank you.